University of Manchester - Case Study

CitySprint Solution:

Given the nature of the samples that CitySprint transports for The University of Manchester, it is vitally important that the samples get to their destination safely and on time – they need to be transported in suitable conditions and within a short timeframe. Historically this has proved to be a challenge for The University of Manchester because firstly, there are not many suppliers able to offer suitable solutions for those with specialised needs and secondly, because as their samples are delivered across the world, there can be delays getting them through customs.

As experienced specialists in the transportation of samples, CitySprint is able to transport the bio-hazardous samples for The University of Manchester in the correct conditions – usually with refrigerated vehicles or by using dry ice – and complies with the relevant regulations. In addition CitySprint provides The University of Manchester with a dedicated support team who manage each delivery from start to finish and who are familiar with customs procedures for such samples thus ensuring the samples get to their final destination safely and on time without any delays.

Client quote:

Susan Howard, Research Associate, from The University of Manchester explains, "The main reason that we use CitySprint to transport our samples is because they are able to provide us with our own dedicated support team – something which, in the past, other courier providers have been unable to provide. We simply liaise with CitySprint’s dedicated support team and can be assured that our samples will get to their final destination safely and on time. CitySprint also deals with any challenges that may arise, such as samples getting held up in customs, which saves us a great deal of time. We have been using CitySprint’s services on a regular basis for over five years now and they are always very reliable and professional".